Shipping

We currently offer shipping options available at checkout to North American customers. If you would like to ship an item to anywhere outside of North America please send an email to info@salamudesigns.com with your full address and details and we will provide a quote for your shipping costs. Please note that because our jewelry is on of a kind, and therefore irreplaceable, we only ship with tracked packages to ensure delivery. 

We exclusively ship by Canada Post. We offer standard shipping at one flat rate of $10.00 Canadian across Canada and the mainland United States. We offer expedited shipping for one flat rate of $18.00 Canadian. Both these rates do not include the Territories in Canada, or Hawaii and protectorate states of the U.S. 

Once you place your order with us you will receive a confirmation email typically in 1-2 business days. This email will confirm your shipment has been sent and identify a tracking number. Delivery times are estimated between 5-8 business days for standard shipping and 3-5 business days for expedited shipping.

If there are any issue with your order or the mailing address you provide we will contact you before shipping. We confirm all address with Canada Post to limited any issue with delivery. In the rare situation a package is returned to us as failure to deliver we will contact you regarding resending your item and any fees this may incur. 

In the unlikely case your package is lost or stolen we are able to reimburse you only up to the amount recovered by the insured package. In this situation please contact us if your parcel does not arrive based on the information provided by the tracking number. We will work with you to find a suitable solution.

Customers are responsible for their own country's customs and duties. We only charge Canadian taxes to those items sold and shipped to a Canadian address.

It is possible for us to ship at more expedited rates and to any location. Please contact us directly at info@salamudesigns.com for a quote.